RVL Tax Solutions (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at rvltaxsolutions.ca or engage our tax preparation services.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
1. Information We Collect
We collect personal information necessary to provide tax preparation services, including:
- Full legal name, date of birth, and Social Insurance Number (SIN)
- Contact information: email address, phone number, mailing address
- Financial and tax information: income slips, receipts, tax documents
- Immigration status and residency information (where applicable)
- Website usage data through Google Analytics (anonymized)
- Information you provide through our intake form or direct communication
2. How We Use Your Information
Your personal information is used solely to:
- Prepare and file your Canadian income tax return(s) with the CRA
- Communicate with the Canada Revenue Agency on your behalf (with authorization)
- Issue invoices and process payments for our services
- Contact you regarding your tax file, deadlines, and related matters
- Retain records as required by CRA regulations (minimum 7 years)
- Improve our website and services (via anonymized analytics)
3. How We Store Your Information
Your documents and personal information are stored in:
- Secure Google Drive folders — password protected, accessible only to you and authorized RVL staff
- TaxTron Web Pro — a CRA-authorized tax software platform with industry-standard encryption
- Email communications through secure business email at rvltaxsolutions.ca
All data is stored on servers located in Canada or the United States. We use reasonable security measures including encryption, access controls, and secure transmission protocols.
4. Information Sharing and Disclosure
We will never sell, rent, or share your personal information with third parties, except:
- With the Canada Revenue Agency (CRA) — as required to file your tax return
- As required by law, court order, or government authority
- With your explicit written consent
We do not share your information with advertisers, data brokers, or marketing companies.
5. Your Rights Under PIPEDA
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential uses of your information
- Request deletion of your information (subject to legal retention requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada
6. Cookies and Analytics
Our website uses Google Analytics to collect anonymized data about site visits (pages viewed, time on site, general location). This data does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We use essential cookies for website functionality. We do not use advertising or tracking cookies.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
8. Retention of Records
We retain tax records and personal information for a minimum of 7 years as required by the Canada Revenue Agency. After this period, records are securely deleted or destroyed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions, requests, or concerns, please contact:
- RVL Tax Solutions
- Email: info@rvltaxsolutions.ca
- Phone: +1 (647) 691-7080
- Website: rvltaxsolutions.ca
We will respond to privacy requests within 30 days as required by PIPEDA.